Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account(s). If you get an email that looks suspicious, don't reply to it, and don't click on any links or attachments.Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase.
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